FAQ
FAQ
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QUALITY & AUTHENTICITY
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ALL ITEMS SOLD BY FABRICSFORSALE ARE AUTHENTIC.
WE WORK EXCLUSIVELY WITH TRUSTED AND CERTIFIED SUPPLIERS. EACH ITEM IS CAREFULLY INSPECTED BY OUR TEAM TO ENSURE AUTHENTICITY AND QUALITY.
IN ADDITION, WE COLLABORATE WITH THIRD-PARTY AUTHENTICATION SERVICES SUCH AS LEGIT APP TO VERIFY SELECT ITEMS.
WE VERIFY EVERY PIECE BASED ON BRAND-SPECIFIC DETAILS SUCH AS STITCHING, MATERIAL, LABELS, SYMMETRY, AND OVERALL CRAFTSMANSHIP.
IN THE UNLIKELY EVENT THAT AN ITEM IS PROVEN TO BE NOT AUTHENTIC, WE WILL OFFER A FULL REFUND.
FOR MORE INFORMATION, PLEASE VISIT OUR ABOUT PAGE:
HTTPS://FABRICSFORSALE.DE/PAGES/ABOUT-US
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ORDER & SHIPPING
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WHEN WILL I RECEIVE MY ORDER?
ONCE YOUR ORDER IS PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL.
ORDERS PLACED AFTER 4 PM MAY BE PROCESSED THE NEXT BUSINESS DAY. ORDERS ARE NOT PROCESSED OR SHIPPED ON WEEKENDS OR PUBLIC HOLIDAYS.
AFTER SHIPPING, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL.
FOR MORE DETAILS, PLEASE REFER TO OUR SHIPPING POLICY.
WHERE IS MY ORDER?
YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.
YOU CAN TRACK YOUR SHIPMENT DIRECTLY VIA THE DHL TRACKING PAGE.
WHICH SHIPPING SERVICE DO YOU USE?
WE SHIP ALL ORDERS WITH DHL.
DO YOU SHIP WORLDWIDE?
YES, WE OFFER WORLDWIDE SHIPPING.
WHAT CURRENCY WILL I BE CHARGED IN?
ALL ORDERS ARE CHARGED IN EURO (€).
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DUTIES & TAXES
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DO I HAVE TO PAY DUTIES OR TAXES?
FOR ORDERS OUTSIDE THE EUROPEAN UNION, ADDITIONAL DUTIES, TAXES OR IMPORT FEES MAY APPLY.
THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT CONTROLLED BY FABRICSFORSALE.
IF A SHIPMENT IS REFUSED, ANY RESULTING COSTS (E.G. SHIPPING, RETURN FEES, CUSTOMS) MAY BE DEDUCTED FROM THE REFUND.
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ACCOUNT
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
NO, YOU CAN CHECK OUT AS A GUEST.
HOWEVER, CREATING AN ACCOUNT ALLOWS YOU TO:
- TRACK YOUR ORDERS
- SAVE MULTIPLE ADDRESSES
- VIEW ORDER HISTORY
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SIZING & FIT
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HOW DO I KNOW IF AN ITEM WILL FIT?
WE PROVIDE:
- THE ORIGINAL SIZE (IF AVAILABLE)
- OUR ESTIMATED FIT
PLEASE NOTE THAT MOST ITEMS ARE VINTAGE AND MAY FIT DIFFERENTLY THAN MODERN SIZING.
IF YOU NEED EXACT MEASUREMENTS, PLEASE CONTACT OUR CUSTOMER SUPPORT.
PLEASE NOTE: WE DO NOT PROVIDE FIT PICTURES.
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RETURNS & REFUNDS
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HAVE YOU RECEIVED MY RETURN?
ONCE YOUR RETURN HAS ARRIVED, PLEASE ALLOW UP TO 14 DAYS FOR PROCESSING.
YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR REFUND HAS BEEN ISSUED.
REFUNDS ARE MADE USING THE ORIGINAL PAYMENT METHOD.
WHEN WILL I RECEIVE MY REFUND?
DEPENDING ON YOUR PAYMENT PROVIDER, IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO APPEAR IN YOUR ACCOUNT.
WHAT HAPPENS IF MY RETURN IS LOST?
YOU ARE RESPONSIBLE FOR YOUR RETURN UNTIL IT ARRIVES AT OUR FACILITY.
WE STRONGLY RECOMMEND USING A TRACKED AND INSURED SHIPPING METHOD.
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IMPORTANT
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CAN I RETURN ITEMS IN STORE?
NO, ONLINE ORDERS MUST BE RETURNED VIA SHIPPING ONLY.
